Dear valued customers,
We understand a common concern with the WP-SD-02 shower door is towel bars rubbing during opening/closing. Follow these steps to resolve it:
Step 1: Check Door Handle Plastic Washers
First, inspect the two plastic washers on the door handle. If they are overlapping or stacked, carefully remove one washer (see illustration below). This typically corrects handle alignment and stops the rubbing.
Step 2: Contact Our Support Team (If Issue Persists)
If the problem continues, our team is ready to assist! Please reach out via email or phone with:
Your order number (include a purchase receipt screenshot for verification)
A video showing the towel bars rubbing after removing one washer (to help us assess the issue)
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
Your satisfaction is our priority. We’ll promptly help with further troubleshooting or replacement solutions. Thank you for choosing our products!
Warm regards,
The Waterpar Team
