Dear valued customer,
We understand the importance of a fully functional mirror, and we’re here to help if your LED mirror isn’t lighting up. Follow these simple steps to resolve the issue promptly.
Step 1: Contact Our Support Team
Reach out to us using the following details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
Step 2: Provide Key Information
To expedite the process, please include the following when contacting us:
1.Order Number (attach a photo of your purchase receipt)
2.Product Model Number (found on the product box or order confirmation)
3.Video Proof (critical!): Record a short clip showing the mirror plugged into a working outlet without lighting up. Ensure the video shows:
The power switch is turned on.
The power cable is securely plugged into the wall outlet.
Step 3: We’ll Guide You to a Solution
Once we receive your message and video, our team will review your case thoroughly and provide personalized solutions—including repair guidance or replacement options.
Your satisfaction is our priority, and we’re dedicated to resolving this quickly. Don’t hesitate to contact us—we’re here to help!
Warm regards,
The Waterpar Team
