Greetings! If you’ve noticed the touch buttons on your newly purchased LED mirror aren’t functioning as expected, please try restarting the device a few times first. If the issue persists, rest assured our team is here to help you resolve it efficiently.
1. Contact Our Support Team
Reach out to us via phone or email for assistance. Our customer service team will provide step-by-step guidance to help you troubleshoot.
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
2. Provide Key Information
To expedite your support request, please prepare the following:
Order number (kindly attach a photo of your purchase receipt)
Product model number (printed on the box or in your online order details)
A short video demonstrating the issue: Plug the mirror in and record the unresponsive touch buttons in action.
How We’ll Assist You
Once we receive your request, our technical experts will review the information and provide personalized repair guidance—including guidance on replacing touch button switch—or arrange for a product replacement if needed. (A video tutorial for replacing touch button switch is attached below.)
We understand the importance of a fully functional mirror and are committed to making this process seamless. Don’t hesitate to contact us—we’re dedicated to ensuring you love your LED mirror experience. Thank you for choosing us, and we’ll get your mirror back to full functionality soon!