Hello! If you've noticed a metallic scraping sound from the roller mechanism when sliding your TK19118 shower door, there's no need to worry—we're here to help you resolve the issue step-by-step. Follow these simple troubleshooting steps to restore smooth operation.
Step 1: Inspect Roller and Guide Installation
First, check that the rollers and bottom guides are properly aligned. Improper installation is a common cause of friction-related noise. Ensure each roller is securely fastened and that the track dividers align precisely with the door’s sliding path. Even a minor misalignment can cause rollers to grind against the track, leading to the scraping sound.
Step 2: Apply Silicone-Based Lubricant
If the installation looks correct, the next step is lubrication. Use a silicone-based lubricant (water-resistant and long-lasting) and apply a small amount directly to the roller axles and along the track where rollers make contact. This reduces friction and often eliminates the noise immediately. Wipe away any excess lubricant to prevent debris buildup.
Step 3: Contact Customer Support (If Noise Persists)
If the sound continues after inspection and lubrication, please reach out to our support team. Our technical experts will assess the issue and provide personalized repair guidance. When contacting us, please have the following ready:
1.Your order number (a screenshot of the purchase receipt is helpful)
2.A short video showing the door’s movement and the exact source of the metallic sound
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
We’re committed to resolving your issue promptly and ensuring your shower door performs optimally. Thank you for trusting our product—your satisfaction is our priority!