Dear valued customers,
Experiencing water leakage with your TK19118 shower door? Not to worry—this is a common issue often resolved by adjusting the hanging rollers. Follow this simple guide to fix the problem yourself!
Step-by-Step Adjustment Instructions
(Refer to the instructional video and images below for visual guidance.)
1.Ensure the bottom rail is securely fastened to the threshold curb.
2.Carefully remove the glass panel.
3.Loosen the screw on the roller bracket, slide the roller upward along the pre-drilled hole, then tighten the screw.
4.Reinstall the glass panel onto the top rail.
Video:
Still leaking? Contact our support team:
Provide the following to help us assist you efficiently:
Order number (screenshot of purchase receipt preferred)
Video showing leakage after adjusting the rollers
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
Our technical team will assess your case and provide further guidance. We’re committed to resolving any issues promptly and ensuring your satisfaction. For additional questions, don’t hesitate to reach out!
Warm regards,
The Waterpar Team