Hello! If you’ve recently received your medicine cabinet and noticed one of the mirror doors isn’t lighting up, don’t worry—we’re here to help with these simple troubleshooting steps.
Step 1: Check the Power Connection
The most common issue is a loose wire. First, locate the power cord attached to the non-lighting mirror. Gently unplug it, then plug it back in firmly. Sometimes a simple reconnection resolves the issue!
Step 2: Swap the Mirror Doors
If reconnecting the cord doesn’t work, try swapping the mirrors. Remove the non-lighting mirror and connect it to the power port where the working mirror was installed. Plug in the power and check if the mirror lights up. This will help determine if the problem is with the mirror’s light strip or the cabinet’s internal power supply.
Next Steps
After completing these steps, please provide your order number, a clear photo of the non-lighting mirror, and the results of your troubleshooting. Based on this information, we’ll send further repair instructions or arrange a replacement.
We’re committed to ensuring you get the perfect medicine cabinet for your needs. If you have any questions, feel free to contact us.
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)