Dear valued customer,
We understand your disappointment if you found the mounting brackets missing when unboxing your new mirror. Please know we take full responsibility for this oversight and are committed to resolving it promptly. Below is a clear, step-by-step guide to help you get replacement brackets quickly—so you can enjoy your mirror as soon as possible.
Step 1: Recheck Your Packaging
Before contacting us, please thoroughly inspect all packaging materials, including protective inserts, inner boxes, and sealed plastic packets. Small components like brackets often get tucked into packaging folds or beneath foam layers. If they are indeed missing, proceed to Step 2—we’re here to help!
Step 2: Contact Our Support Team
Our customer service team is ready to streamline the replacement process. Choose your preferred contact method and prepare the following details to expedite your request:
1.Order number (please provide a photo of your purchase receipt)
2.Product model number (printed on the box or in your online order details)
3.Shipment details:
Full Name (Ensure it matches your order or specify changes)
Phone Number (For delivery updates—we respect your privacy)
Shipping Address (Double-check including apartment numbers or special instructions)
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
Step 3: Await Your Replacement
Once we receive your request, our warehouse team will prioritize processing your replacement. You’ll receive a tracking number as soon as the brackets ship, allowing you to monitor delivery. Domestic orders typically arrive in 3–5 business days; international shipping times may vary.
Our Sincere Apology
We sincerely apologize for this inconvenience and appreciate your understanding. Your satisfaction remains our top priority, and we’re committed to ensuring a seamless experience. If you have questions at any stage, please don’t hesitate to reach out—we’re here to assist.
Thank you for choosing our brand. We look forward to helping you install your mirror and enjoy its beauty in your space soon!
Warm regards,
The Waterpar Team
