Hello! If you’re experiencing difficulty fitting the roller cover during installation of your WP19069MB shower door, we’re here to assist. Below is a simple solution to resolve this common issue.
Step 1: Inspect the Roller Assembly
A frequent cause of the cover not closing properly is two plastic washers being stacked together. As shown in the image, please remove one of the washers —only one should remain in place. This adjustment typically resolves the problem immediately.
Step 2: Contact Customer Support (If Needed)
If the issue persists after removing a washer, our technical team is ready to help. Please reach out via phone or email, and have the following details prepared to ensure efficient assistance:
Your order number (a screenshot of the purchase receipt is helpful)
Detailed photos of the roller assembly
We’re committed to ensuring your installation proceeds smoothly. Don’t hesitate to contact us for further guidance—we may provide replacement parts if necessary.
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
