Dear valued customer,
Thank you for choosing Waterpar mirrors! We take pride in crafting high-quality products, but we understand that shipping accidents may occasionally occur. If your mirror arrives damaged or broken, rest assured we’re here to assist you promptly. Follow this simple step-by-step guide to request a replacement with ease.
1. Contact Us Promptly
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
2. Provide Key Information
To expedite your request, please include the following when reaching out:
Order Number (kindly attach a photo of your purchase receipt)
Product Model Number (printed on the box or in your order confirmation)
Damage Photos (2–3 clear images from different angles to help us assess the issue)
Replacement Details:
Full Name (Ensure it matches your order or specify changes)
Phone Number (For delivery updates—we respect your privacy)
Shipping Address (Double-check including apartment numbers or special instructions)
3. What to Expect Next
Once we receive your message:
Our team will review your request within 24 business hours.
If approved, we’ll dispatch a brand-new mirror to your address at no extra cost.
You’ll receive a tracking number immediately after shipping to monitor delivery.
We understand the frustration of receiving a damaged item and sincerely apologize for the inconvenience. Our goal is to resolve this swiftly so you can enjoy your Waterpar mirror as intended.
Note:
Your satisfaction is our priority. If you have questions or need clarification at any stage, please don’t hesitate to contact us. Thank you for your understanding and for being part of the Waterpar family.
Warm regards,
The Waterpar Team