Dear valued customer,
Thank you for choosing our shower door products. We understand the inconvenience of receiving a package with missing parts or damaged/deformed accessories. Rest assured, we’re dedicated to resolving this promptly—your satisfaction is our top priority.
Our Replacement Process
To ensure we send the correct replacements efficiently, please contact us via email or phone with the following details:
• Order number (including a screenshot of your purchase receipt)
• Product model number
• Photos of the damaged or missing accessories
• A photo of your installation manual with the required part number clearly circled
• Additionally, please provide your shipping information: recipient name, phone number, and delivery address.
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
Thank you for your patience as we resolve this issue. We’re committed to ensuring a positive experience and getting your project back on track.
Warm regards,
The Waterpar Team
