Dear valued customer,
We understand that receiving a damaged shower door glass can be frustrating. Rest assured, we’re here to help you obtain a replacement quickly and efficiently. Below is a straightforward guide to assist you through the process.
Step 1: Contact Our Team
Please reach out to us via email or phone to request a replacement. Our customer service team is dedicated to resolving your issue promptly.
Step 2: Provide Essential Details
To ensure a smooth replacement process, kindly include the following information:
- Order number: Please attach a screenshot of your purchase receipt as proof of purchase.
- Product model: This helps us identify the correct replacement for your needs.
- Images of the damage: Sending photos of the broken glass will allow us to assess the situation accurately.
- Delivery details: Recipient name, phone number, and shipping address to ensure the new glass is delivered to the correct location.
Your cooperation in providing these details will help us process your request efficiently.
Contact Details:
Phone: 909 9292220 (Monday to Friday, 9 AM–6 PM EST)
Email: info@waterpar.com (We strive to respond within 24 business hours.)
Your satisfaction is our top priority. If you have any questions or need further assistance, please don’t hesitate to contact us. We’re committed to ensuring this issue is resolved to your satisfaction.
Thank you for choosing Waterpar. We appreciate your trust and look forward to serving you better.
Warm regards,
The Waterpar Team